Reklamáció a divatáru-üzletben
At the Clothes Shop (1)
Assistant: Good afternoon. Can I help you?
Customer: Yes please. I bought this blue skirt here last week. I washed it only once and do you see? It shrank.
Assistant: Oh, yes. It’s supposed to be a size 12 and looks like an 8. Which programme did you wash it with?
Customer: I really took special care. I use the mildest possible programme that washes at only 15°C.
Assistant: I see. Do you have the receipt?
Customer: Certainly. Here you go.
Assistant: Thank you. Would you like your money to be refunded or would you prefer a new item?
Customer: I’d like a skirt that is identical with this unfortunate one. It’s such a flattering cut!
Assistant: Truly it is. Please, choose a new one.
Customer: Thank you very much.
Reklamáció a férfi divatáruboltban
At the Clothes Shop (2)
Assistant: Good morning, madam. Did your husband like the shirt?
Customer: Yes, he liked it a lot, especially the colour. He loves that shade of bright green, ant it suits him no end! But there is a problem.
Assistant: What can it be then?
Customer: It faded to almost white when I washed it for the first time.
Assistant: Oh! What kind of detergent did you use? Did you add any bleach?
Customer: No, not at all. I used a mild detergent. Besides, I did not bleach any other clothes in that washing.
Assistant: Then there must be a faulty dye in it.
Customer: Can I exchange it?
Assistant: Well, madam, I’m afraid, the green ones are out of stock. We still have blue and grey ones of that kind.
Customer: Oh, no! Thank you. My husband is obsessed with green. I’d really like to get a green shirt for him. Can I get my money back instead?
Assistant: Definitely. Just go to the cash desk and show your receipt, please.
Customer: Thank you.
Assistant: You are welcome.
Reklamáció a gyermekruházati boltban
At the Clothes Shop (3)
Assistant: Do you need help, madam?
Customer: Yes, please. Maybe you can help me with this zipper. See? It is stuck. You can’t pull it more than halfway down.
Assistant: Let me see. Oh, yes, it simply does not want to move any further. Did you buy this pair of trousers here?
Customer: Yes, I bought it last week. It looks so cute on my son. But, you know, he’s just being housetrained, and when the fly doesn’t work…
Assistant: I see. We can send the trousers to our dressmaker’ shop.
Customer: How long does it take to get it mended?
Assistant: Since this is not a serious fault, it will not take more than a day, I reckon. By about 3 pm tomorrow, it should be here again.
Customer: Sounds good. Here you go. And here is the receipt.
Assistant: Thank you. Please keep this notice, and hand it in at the cashier’s tomorrow.
Customer. Thank you. Good bye.
Assistant: Good bye.
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
