A vevő orientálása más – megbízhatóbb – típusok felé
Helping the Customer to Choose the Best
Shop Assistant: Good afternoon! Can I help you?
Young Couple (the man): Yes, thank you. We have had a look at your special offer for washing machines and we are interested in this machine with a front load drum washer.
Shop Assistant: I see. This is a really good offer for those who have a big bathroom because you see the reduction refers only to this big-size Dutch brand.
Young Couple (the woman): Oh, darling, we have a small bathroom. In this case would this size fit in?
Young Couple (the man): Probably not.
Shop Assistant: Let me offer a standard-size one that fits in the smallest bathroom, as well. This German one, for example, with a top load drum washer is more practical in confined spaces.
Young Couple (the man): We used to have a Dutch machine, and we actually wanted to buy the same brand because we were satisfied with it. We gave it as a present to somebody, but we didn’t do so because it was bad quality.
Shop Assistant: You are right; Dutch household appliances are very reliable. But still, I recommend German brands if it comes to washing machines. German developers have put more effort into the development of washing machines than the Dutch. The German drum washers are made of better material. There are also more options to choose from the simple to the more complicated machines; therefore, there are more price categories as well.
Young Couple (the woman): Do you have a catalogue that we can take home?
Young Couple (the man): Yes, we would like to have a closer look at the German machines.
A vevő tájékoztatása a holland mosógéptípusokról
Purchasing a Dutch Washing Machine
Young Man: Excuse me! I could see it on the Internet that you are selling Dutch washing machines.
Shop Assistant: Yes, sir. We have just received some new ones with enhanced technology. Come with me and I’ll show you what’s on offer.
Young Man: What is the difference between the old and the new ones?
Shop Assistant: The Dutch are very keen on improving design. As you yourself can see, these new machines are more stylish in appearance.
Young Man: I like this light blue machine. What extras does it have?
Shop Assistant: For example, you can select a half load option when washing smaller loads, or a “quick wash” mode, which will reduce the total cycle time.
Young Man: That sounds great! How much is it?
Shop Assistant: £302.84. Plus we have free home delivery in 48 hours.
Young Man: Thanks. I’ll take it! Where can I pay?
Az olasz mosógépek részlegének bemutatása
Italian Washing Machine Department
Pensioner: Excuse me! I am looking for Italian washing machines. Can you show me where I can find them?
Shop Assistant: Yes, of course. This way, please!
Pensioner: I can see there are a lot of machines to choose from.
Shop Assistant: Exactly. There are three categories in these three rows. We’ve got top-load drum washers, front- load drum washers, and washer-dryers.
Pensioner: I want a machine which my wife can take out the clothes from, without bending down. You know, we are no longer as fit as a youngster. We need to be very practical in the household.
Shop Assistant: I see. I recommend you the ones with top-load drum washers.
Pensioner: Do they use a lot of energy?
Shop Assistant: All the Italian machines are very good at energy saving.
Pensioner: Our old machine got completely rusty inside. What are these machines made of?
Shop Assistant: The tub is made of stainless steel, so you shouldn’t have fear of its getting rusty. We also offer a one-year warranty for parts and repair. What’s more, we have free home delivery for the higher categories over there.
Pensioner: Great! I think I’ll have my wife come and look at these machines! Thank you very much for your kind help!
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
