A vevő személyes reklamációja (törött Lego építőkockák)
Complaint at the Toy Store
Assistant: Can I help you, madam?
Customer: Yes please. I bought this box of Lego building blocks for my son the other day. On opening it at home, it turned out that many of the pieces are actually broken. I’m glad my son didn’t swallow any of them.
Assistant: Do you think it was already broken when you bought it?
Customer: I have a good reason to think so. I did not do anything that would have harmed it. I carried it in my handbag. I did not drop it or crush it against anything.
Assistant: Well, it truly seems it was originally broken. Do you have the receipt?
Customer: Here you go.
Assistant: OK. I’ll go and get another box.
Customer: Is it possible to check this time if that one is undamaged?
Assistant: Of course. Just go ahead and open it.
Customer: These pieces seem to be OK, thank you.
Reklamáció kitörött kerekű gördeszka ügyében
Complaint at the Sport Store
Assistant: Sorry, you are not allowed to bring your skateboard in here.
Skateboarder: Well, I’d like to make a complaint about it.
Assistant: So did you buy it here? I didn’t realise.
Skateboarder: No problem.
Assistant: What is the matter with it?
Skateboarder: Here, a wheel is broken. It’s only three days old.
Assistant: Did you use it, well… in any way violently?
Skateboarder: Why, I didn’t keep it among fluffy cushions, I used it as you would normally use a skateboard. I guess it should have endured that.
Assistant: Do you have the receipt? We can exchange it.
Skateboarder: Here you are.
Assistant: Just wait a few minutes here, please until I pick up a new one from the store room.
Skateboarder: All right, thank you!
Reklamáció telefonon a flipper-játék ügyében
Complaint at the Video Game Store
Manager: Hello, “Toyworld” Toy and Video Game Store. Charles Morris speaking.
Customer: Hello, James Crawley here. I would like to make a complaint regarding a pinball game I bought a week ago.
Manager: What is the matter with it?
Customer: Well, the balls have just got stuck. It is impossible to move them.
Manager: Did it ever work normally, or has it been problematic ever since you bought it?
Customer: It worked OK for about the first five games. Then the balls started to get stuck. By now it has become completely impossible to start a game.
Manager: Did it get into contact with any liquid? Coke or beer for example.
Customer: No, not even by accident.
Manager: OK. We’ll try to fix it. Can you bring it back to us?
Customer: Of course. I’ll be there in an hour.
Manager: Good. And please also bring the receipt.
Customer: I will. See you in an hour.
Manager: See you!
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
