Emeleti irodák
In large office buildings customer services with rank-and-file administrators are usually in the downstairs offices at the lower levels. In many companies the first-floor retail space is separated from the so-called upstairs offices where the real decision making process takes place.
First class commercial units have superb, air-conditioned and carpeted upstairs office area.
These upstairs offices are traditionally the most comfortable and sometimes luxurious premises in office centres since these are the offices of the directorate. The prestigious offices upstairs are always the most expensive offices on the real estate market. In huge sky-scraper office units the richest companies have their seat at the very top of the building. The head, the top management of a company sometimes is referred to as the company’s upstairs offices.
Ügyfélszolgálat
As the golden rule says: “The customer is always right.”
The customer service is the real front line where customers meet companies. Good customer service is a high priority because if the customer has doubts about the company’s credibility, he/she will choose another service provider. The customer service office must always leave the impression on the visitor that everything serves his/her interest. Behaviour, dress and communication skills have one common function: to tackle customers’ problems.
Many experts agree that in order to be able to relate to customers one must be able to communicate. Representatives of the company must be competent and at the same time very tolerant. If a customer comes up with a complaint be very serious about how you handle it. Is the customer upset or angry? First, calm him/her down with words and action and show that you are serious about doing something to remedy the problem. No amount of advertising can repair the damage done by failing to properly address a customer’s concern. Many service or help desk administrators forget that if they are not taking care of customers, the competition will.
Ügyfél-váró terem és mosdók
The waiting room is a large room in office buildings where clients can sit down and wait comfortably for their turn. Usually there is an information desk at the entrance where you can ask for help. In offices where there is a fairly high number of people visiting, instead of standing in queues a new kind of system was devised: clients have to draw a ticket with a calling number from a machine. They can then watch out for their turn and read various free information papers and brochures in the meantime.
Waiting rooms are usually equipped with toilets. There are indications put out where they can be found, which way to go, and pictograms of a man or a woman inform the visitors on the toilet doors. In women’s washrooms you can often find a diaper-changing table for women caring for babies.
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
