A telefonos érdeklődő üdvözlése
Greeting on the Phone
Manager (at a wholesale trade): The aim of this meeting is to provide you a training on talking to customers on the phone. The first issue we need to touch upon is greeting. Could somebody from the customer service team tell us how they greet customers on the phone?
Customer Service Employee: Good morning/afternoon/evening, Lemon Tree Books Ltd. Customer Service. This is Peter Smith speaking, how can I help you?
Manager: Yes, very well done. So first you greet the customer, according to the time of the day, then you give the name of the company so that they will know they dialled the right number. The next step is to introduce yourself, so that they will know who they are talking to, and of course, you offer your help.
Az ismeretlen vevő üdvözlése
Greeting a New Customer
Shop Assistant1: Look, Jack, do you know that man? Is he a regular customer here?
Shop Assistant2: No, Bill, I have never seen him here before. He must be a new customer.
Shop Assistant1: Oh, it’s a pity. I was hoping you know him, because I always find it a bit embarrasing when I have to greet older customers whom I don’t know.
Shop Assistant2: He’s not old! Only middle-aged!
Shop Assistant1: But this is a sports shop! People of his age rarely come in here! I don’t even know what to say to him.
Shop Assistant2: Oh, come on! You can’t be serious. Now, I’ll show you, but only this time. (to the middle-aged customer): Good morning, sir, may I help you?
Customer: Oh, thank you, I am just looking.
Shop Assistant2: Just feel free to look, and do let us know if we can help you in any way.
Customer: Thank you very much.
Párbeszéd az újságárusnál reggel
At the Newsagent’s
Newsagent: Good morning, Mrs Thompson. Fine morning, isn’t it?
Mrs Thompson: Indeed, it is, my dear. Is everything going well?
Newsagent: I have no reason to complain. But how are you?
Mrs Thompson: Well, I’m on my way to the dentist, which is not the best thing I can imagine doing, but otherwise I’m fine.
Newsagent: Oh, I’m sorry to hear that. Hope it’s nothing serious. Well, you came for your Morning Sun, didn’t you?
Mrs Thompson: Yes, and I’d also like a copy of The Lady.
Newsagent: Morning Sun and The Lady, here you are. That’s £2.50. And I wish you all the best with your dental treatment.
Mrs Thompson: Thank you ever so much, have a nice day!
Newsagent: Cheers!
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
