Reklamáció éttermi üzletvezetőnél
Complaint at the Caterer’s
Mr White: Good morning, Mr Gray. How was yesterday’s closing ceremony?
Mr Gray: Well, it was all right, except for the glasses.
Mr White: Were they not clean?
Mr Gray: They were shining clean, I can assure you. The problem was that we didn’t have enough of them.
Mr White: How can it be? We delivered exactly three hundred, the number that was recorded it the contract.
Mr Gray: Well, I believe, one box must have been missing. We were exactly thirty glasses short of three hundred.
Mr White: Oh, I counted the ten boxes myself. One must have been left in the van. I am terribly sorry for it. How did you manage that shortage?
Mr Gray: We bought thirty smart-looking glasses at the Tesco.
Mr White: I am aware of my responsibility regarding your extra costs and the inconvenience.
Mr Gray: Could you call our finance department?
Mr White: Sure.
Rendezvényszervező reklamációja az alvállalkozó takarító-vállalatnál
Complaint at the Cleaning Service
Mr Howard: Cling Cleaning Service, Basil Howard speaking.
Mr Gray: Good afternoon, Mr Howard. It’s Daniel Gray form “Jolly Times” Program Organizing Service. You were one of our subcontractors for last weekend’s Physicist World Conference at Greenock Castle.
Mr Howard: That’s right, Mr Gray.
Mr Gray: Well, I do not know if you are aware of it, but I have to notify you that you have damaged two Persian rugs in the cleaning process.
Mr Howard: Impossible, Mr Gray.
Mr Gray: Well, as I went to check the place right after your cleaning brigade left, I discovered considerably big holes on two of the precious rugs. Since nobody else was in the building, I have a reason to believe that it was your crew.
Mr Howard: Uh, well then, I’ll have to talk to my employees.
Mr Gray: You’d better do so, Mr Howard.
Mr Howard: What is my duty then if it turns out that one of my employees is responsible for the damage?
Mr Gray: If one of your employees is responsible, then, according to point 8 in our contract, your company has to recompense the Customer for the loss.
Mr Howard: I’ll summon a meeting instantly. I’ll call you back in an hour.
Mr Gray: Talk to you later, Mr. Howard.
Rendezvényszervező telefonos reklamációja alvállalkozó étterem üzletvezetőjénél
Complaint at the Restaurant
Mr Gibb: Gibb’s Restaurant, Peter Gibb.
Mr Gray: Good afternoon, Mr Gibb. This is Daniel Gray form “Jolly Times” Program Organizing Service. You were one of our subcontractors for last weekend’s Physicist World Conference at Greenock Castle.
Mr Gibb: Yes, sure. I hope you were satisfied with our service, sir.
Mr Gray: Well, in fact, I’m calling you to make a complaint.
Mr Gibb: What was the matter, Mr Gray?
Mr Gray: The “casino eggs” were uneatable. They were sour and some even had patches of mould on the bottom. They must have gone off long before you delivered them.
Mr Gibb: I am terribly sorry, Mr Gray, I hope no one got food poisoning.
Mr Gray: No, at least not during the conference. The guests were apparently careful enough. Let me remind you of point 8 in our contract. According to it…
Mr Gibb: Well, I know. Our company will have to pay a compensation of £2000. Of course we are ready to do it, and let me apologize for the inconveniences.
Mr Gray: Be more watchful next time, Mr Gibb.
21. századi közoktatás - fejlesztés, koordináció (TÁMOP-3.1.1-08/1-2008-0002)
